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CONTACT US
Email: support@fovain.com
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC+08:00)
Accessibility Statement
Last updated: November 23, 2025
1. Our Commitment to Accessibility
Hongkong Raiposa Technology Limited (“ Fovain ”) is committed to making our website accessible to all users, including individuals with disabilities. We want every customer to be able to navigate, understand, and interact with our website regardless of ability or assistive technology.
We regularly review and update our content and design to improve accessibility for everyone.
2. Conformance Status
Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Current status: Partially Conforming
This means that while many areas meet accessibility guidelines, some parts may still need improvement. We are actively working to address remaining issues.
3. Measures We Take
To support accessibility, we:
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Use the Shopline platform, which includes built-in accessibility features
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Perform regular internal audits to identify accessibility issues
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Aim for compatibility with major browsers and assistive technologies
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Provide accessibility awareness training for our content team
4. Known Limitations and Feedback
Although we strive for full accessibility, some limitations may still occur:
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Some third-party widgets or tools may not fully support screen readers
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Certain older PDF files or archived documents may not be fully optimized for accessibility
If you encounter any difficulty using our website or notice an accessibility barrier, we encourage you to contact us so we can assist you and improve the experience.
5. Contact Information
If you need help accessing any content or feature on our website, please contact us:
Email: support@fovain.com
We will reply within 24 hours on business days and will work with you to provide the needed information through an accessible method.
6. Business Information
For transparency, here are our business details:
Business Name: Hongkong Raiposa Technology Limited
Registered Address: Unit 616,6/F.,Kam Teem Industrial Building,135 Connaught Road West,Sai Wan,Hongkong
Email: support@fovain.com
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC+08:00)
7. Approval and Date
This Accessibility Statement was approved by Hongkong Raiposa Technology Limited on November 23, 2025.