Shipping policy

At  Fovain , we strive to process and deliver your order as quickly and reliably as possible. This Shipping & Delivery Policy explains how your order is handled from the moment it is placed until it arrives at your door.

1. Order Processing Time

• Standard Processing: 1–3 business days (Monday–Friday, excluding public holidays)

• Peak Seasons / Promotions: Processing may extend to 3–5 business days

• Order Cut-Off Time: 2:00 PM (GMT+08:00)

Orders are processed from our fulfillment partners located in Asia.

2. Estimated Delivery Times

Transit time begins once your order has shipped.

Below are the official delivery estimates used by our carriers and verified through our Merchant Center settings:

Region — Estimated Delivery Time (Business Days)

• United States: 7–15 business days

• European Union: 7–17 business days

• United Kingdom: 7–15 business days

• Canada: 8–18 business days

• Australia & New Zealand: 8–18 business days

• Middle East (UAE, KSA): 9–21 business days

• Latin America: 11–28 business days

• Brazil: 13–33 business days

• Rest of World: 11–28 business days

Please note these are estimates and may vary due to carrier delays, customs inspections, weather, or remote delivery locations.

3. Shipping Fees

• Worldwide Flat Rate: $9.95 USD

All orders include tracking.

4. Tracking Information

A tracking number will be sent via email once your order has been shipped.

Please allow up to 72 hours for tracking updates to appear, as some carriers only scan items at major distribution points.

5. Address Changes and Order Modifications

Changes are possible only before your order enters the fulfillment stage.

To request an address update:

📩 Email support@fovain.com as soon as possible, including your order number and the corrected address.

Once an order has shipped, we cannot change or reroute the package.

If a package is returned due to an incomplete or incorrect address, we can reship it once the correct details are provided. Additional postage may apply.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees.

• These charges are the customer’s responsibility.

• They are not included in product pricing or shipping fees.

• We cannot influence or expedite customs clearance processes.

7. Delivery Issues & Troubleshooting

Delayed Beyond Estimated Transit Time

If your order exceeds the estimated delivery window, please contact us.

We will reach out to the carrier and assist you with an update.

Tracking Shows “Delivered” but Package Not Found

We recommend checking:

• The shipping address

• Mailroom, parcel lockers, or building reception

• Neighbors or household members

Many carriers mark items as delivered up to 24–48 hours before the actual arrival.

If the package has still not arrived after 48 hours, please contact us to begin an investigation.

Lost Shipments

A shipment is considered lost if:

• Tracking shows no movement for an extended period, or

• Delivery time has exceeded normal expectations by 15 business days (international: 20 business days)

In such cases, we will investigate with the carrier and provide a resolution (replacement or refund) based on the outcome.

8. Split Shipments

Your order may be fulfilled in multiple packages to ensure faster delivery. Each shipment will have its own tracking number at no additional cost.

9. Delivery Limitations

Some carriers may not deliver to P.O. Boxes or remote areas. If the selected shipping method is incompatible with your address, we may adjust it to the closest available equivalent at no additional cost.

10. Pre-Orders & Backorders

Items listed as pre-order or backorder will ship once available. Estimated shipping dates will appear on the product page or at checkout. If delays occur, we will notify you.

11. Need Help?

If you have questions about your shipment or need assistance, contact us at:

📩 support@fovain.com

Customer Support Hours: Monday–Friday, 8:00 AM – 6:00 PM (UTC+08:00)