Privacy policy

Last updated: November 19, 2025

This Privacy Policy describes how Hongkong Raiposa Technology Limited (“ Fovain ”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase through our website and associated services (the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

 Hongkong Raiposa Technology Limited acts as the Data Controller responsible for your personal information.

Our e-commerce platform is hosted by Shopline, which acts as a Data Processor that handles data on our behalf.

For more information on how Shopify processes data, please review the Shopline Consumer Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

Name, billing and shipping address, email address, phone number.

Payment & Transaction Information

Payment card details, billing confirmation, order history, returns, and refunds.

(We do not store full card numbers — all payments are processed securely by Shopify or trusted payment partners.)

Account Information

Login details, preferences, settings.

Device & Usage Information

IP address, browser type, device identifiers, pages viewed, clicks, navigation data.

Customer Support Information

Messages, emails, attachments, or feedback submitted to our support team.

3. How We Use Personal Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Improve our website and Services

• Personalize your shopping experience

• Conduct fraud prevention and security monitoring

• Send service notifications (order updates, account messages)

• Comply with legal obligations

We do not use personal information for automated decision-making that produces legal or significant effects.

4. How We Share Personal Information

We may share your information with:

• Shopify (hosting, payment processing, order management)

• Logistics partners (shipping carriers, fulfillment centers)

• Payment providers (credit/debit card processors, digital wallets)

• Marketing partners (only where legally permitted)

• Authorities when required by law

We do not sell your personal information.

5. International Data Transfers

Your personal information may be transferred outside your country, including to the United States, Canada, Hong Kong, and Mainland China (depending on fulfillment operations).

When transferring data internationally, we rely on recognized legal mechanisms such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Contractual safeguards

6. Your Privacy Rights

Depending on your location, you may have the following rights:

EEA / UK (GDPR) Rights

• Right to Access

• Right to Rectification

• Right to Erasure (“Right to be forgotten”)

• Right to Restrict Processing

• Right to Data Portability

• Right to Object

• Right to Withdraw Consent

California (CCPA / CPRA) Rights

• Right to Know

• Right to Delete

• Right to Correct

• Right to Opt-Out of Sale or Sharing

• Right to Limit Use of Sensitive Personal Information

We do not sell or share personal information in the traditional sense.

Any advertising data usage is optional and can be controlled through browser tools such as Global Privacy Control (GPC).

7. Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of majority or from anyone under 16 years old for marketing purposes.

8. Security & Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your information.

We retain personal information only as long as necessary to:

• Provide our Services

• Fulfill legal obligations

• Resolve disputes

• Enforce agreements

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The “Last updated” date at the top indicates when changes were made.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@fovain.com

Support Hours: Monday–Friday, 8:00 AM – 6:00 PM (UTC+08:00)