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CONTACT US
Email: support@fovain.com
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC+08:00)
FAQs
What payment methods do you accept?
We accept secure and trusted payment methods, including:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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UnionPay
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Shop Pay
All payment information is encrypted and processed securely.
What countries do you ship to?
We offer worldwide shipping to most regions, including:
United States, Canada, United Kingdom, European Union, Australia, New Zealand, Middle East, and parts of Latin America and Asia.
If your country is not listed at checkout, please contact us before placing an order.
What are the shipping costs?
We offer a simple flat-rate shipping fee of $9.95 worldwide.
Shipping costs are shown clearly during checkout.
How long does shipping take?
All orders are processed within 1–3 business days.
Delivery times vary by region and are detailed in our Shipping Policy.
How can I track my order?
Once your order ships, you will receive a tracking number by email.
You can track your order via:
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Our Track Your Order page
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The courier’s website
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The Shop app (optional)
What is your return policy?
If you wish to return your item, please contact us within 14 days of delivery at support@fovain.com.
Returns must:
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be unused,
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be in original packaging,
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be in resellable condition,
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be shipped to our approved return center in China (address provided after approval).
Customers are responsible for return shipping costs.
Full details are available in our Return & Refund Policy.
Can I cancel my order?
You may cancel an order within 15 minutes of placing it.
After this time, the order may already be processing and cannot be canceled.
If the order ships and you no longer want it, you may request a return after delivery.
What is your order cut-off time?
Orders placed before 12:00 AM (GMT+08:00) are prioritized for same-day processing.