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CONTACT US
Email: support@fovain.com
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC+08:00)
Refund policy
At Fovain , customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer a 14-day return window starting from the day you receive your order. Please review the full policy below.
1. 14-Day Return Eligibility
You may request a return within 14 calendar days of receiving your order if the item is:
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Unused
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In its original packaging
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In resellable condition
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Includes all accessories (if applicable)
We do not charge a restocking fee.
Items showing signs of use, damage, or missing components may not be eligible for a refund.
2. How to Start a Return
To begin your return, contact our team at:
📧 support@fovain.com
Please include:
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Your order number
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Reason for return
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Clear photos or videos of the item (if applicable)
⚠️ Do not ship your item back without receiving approval.
Unapproved returns cannot be processed.
3. Return Shipping (Important)
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Customers are responsible for the cost of return shipping.
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All returns must be shipped to our Return Center
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Return shipping costs vary by country (typically around €25 / $25 USD depending on weight and courier).
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Shipping fees paid at checkout are non-refundable.
We recommend using a tracked and insured shipping method.
We cannot refund items lost during return transit.
4. Non-Returnable Items
For hygiene, safety, or regulatory reasons, the following items cannot be returned:
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Gift cards
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Items marked “Final Sale”
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Used, damaged, or altered items
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Items without original packaging
5. Damaged, Faulty, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within:
⏱ 48 hours of delivery
Include:
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A photo or video of the issue
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A photo of the packaging
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Your order number
We will offer either:
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A replacement, or
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A refund (depending on availability)
Customers do not pay return shipping for verified defective/incorrect items.
6. Refund Process
Once your return is:
✓ Received
✓ Inspected
✓ Approved
A refund will be issued to your original payment method within 7 business days.
Please note:
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Your bank or credit card provider may require 3–10 business days to post the refund.
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Shipping fees are non-refundable.
7. Order Cancellations
Before Shipment:
You may request a cancellation within 12 hours of placing your order.
After Shipment:
Once the order has been processed or shipped, it cannot be cancelled.
You must wait for the package to arrive and then request a return.
8. EU/UK Consumer Rights
If you reside in the European Union or United Kingdom, you are entitled to a 14-day right of withdrawal from the date you receive your goods.
Return shipping remains the responsibility of the customer unless the item is damaged, defective, or incorrect.
9. Exchanges
We do not offer direct exchanges.
If you need a different size or style, please request a refund and place a new order for the item you prefer.
10. Need Help?
We’re here to assist you.
📧support@fovain.com
Our support team typically responds within 24–48 hours on business days.
Company Information
Customer Support Email: support@fovain.com
Customer Support Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC+08:00)